Get an instant 20% discount on all products when you apply the coupon code 'welcome' in your shopping cart. Start shopping now and enjoy the savings!

Get an instant 20% discount on all products when you apply the coupon code 'welcome' in your shopping cart. Start shopping now and enjoy the savings!

Ordering Process

Information about order issues.

Ordering Process

At Roid Ocean, we strive to maintain accurate inventory records, which are updated daily. In the unlikely event that we discover an item in your order is out of stock, our team will promptly contact you to discuss available alternatives. Your satisfaction is our priority, and we will work together to find a suitable solution that meets your needs. We value your understanding and cooperation in such circumstances.

 

Creating an account is beneficial as it allows us to easily access the necessary information for your orders. By logging into your account, you can conveniently view your order history and stay updated on any relevant updates or notifications regarding your orders. We value the convenience and transparency that an account provides for our customers at Roid Ocean.
 


 

You should have received order details via email since you placed your order. Please check your inbox for the email, and if you don't see it, kindly check your spam or junk folder. If you still haven't received any communication from us, please contact our customer support team for further assistance. Your satisfaction is important to us, and we are here to address any concerns you may have.

 


 

If you have not finalized the payment for your order, please place a new order with the desired changes and proceed with payment. Upon contacting our team, the previous order will be canceled. If you have already completed the payment and wish to modify the contents of your order, you have one hour to do so by contacting our customer care. Our team will assist in making the necessary adjustments if the order has not yet been processed. We value your satisfaction and are here to accommodate your requests to the best of our ability.

 


 

If you have provided an incorrect address for your order, it is crucial to contact our customer care team immediately. Our staff will assist you in changing the address if your order has not yet been processed. Please note that once an order has been processed, it is not possible to change the address. Any consequences or issues resulting from an incorrect address provided by the customer will be the customer's responsibility. We value your satisfaction and appreciate your prompt attention to address accuracy.

 


 

If you have already made payment for your order and wish to cancel it, please contact our customer care immediately. Our staff will assist you in the cancellation process if the order has not yet been processed. We value your satisfaction and are here to support you with any order-related requests to the best of our ability.

You can stay informed about the progress of your order through status updates sent to your email address. Additionally, you can log into your account to track the status of your order at any time after placing it. We aim to keep you updated and provide convenient tracking options for your order at all times.

 

After placing an order, you have a period of one week to complete the payment. It is important to finalize the payment within this timeframe to avoid potential issues with stock availability or price changes. In such cases, our customer care team will reach out to you for further assistance. We appreciate your attention to completing the payment within the specified timeframe to ensure a smooth order process.