Unfortunately, we do not provide reshipment services to countries and regions considered high-risk. Reshipment is only available for orders originating from EU warehouses and being delivered to EU member states. Our reshipment guarantee policy does not apply to orders fulfilled by international warehouses in EU member states. Please note that the specific countries and regions where reshipment is not available are as follows:
- Brazil
- New Zelland
- Canada
- UAE
If you choose to cancel your order and require a refund, we offer refunds exclusively in Bitcoin within 5 business days. Please note that refunds are not provided through any other payment method.
If your parcel is seized by customs, we kindly ask you to provide us with the letter and letter cover you received from customs. It is important that your first and last name are clearly visible on both documents. In case you did not receive a letter from customs, we will assess the situation by reviewing the tracking number associated with your parcel. Based on our evaluation, we will determine if reshipment is applicable. We appreciate your cooperation and understanding in such circumstances.
We apologize for any inconvenience caused by missing items in your order. Please contact us immediately so that we can investigate the issue and arrange for the prompt shipping of any missing items. We appreciate your understanding and cooperation, and we are committed to resolving this matter swiftly for you.
We apologize for the inconvenience caused by the damaged package. To assist us in resolving the issue, please provide us with a single picture that clearly shows the damaged products along with the packaging. It is important to ensure that the tracking number is visible in the image. We appreciate your cooperation and understanding, and we will work swiftly to address the situation and provide a suitable solution.
We deeply apologize for the error and any inconvenience caused by receiving a different product than the one you ordered. To assist us in resolving this issue, please provide us with a picture of the product you received, along with the packaging, ensuring that the tracking number is clearly visible in the image. We appreciate your understanding and cooperation, and we will take prompt action to rectify the situation and ensure your satisfaction.
If you were unable to collect your package due to no one being at home during the delivery, we recommend contacting the shipping carrier or local post office immediately. They will provide guidance on the next steps, such as arranging a redelivery or picking up the package from their facility. It is important to take prompt action to ensure successful delivery of your package. Our customer support team is also available to assist you with any further inquiries or concerns regarding the delivery of your package
Due to safety considerations, we regret to inform you that we are unable to accept returns of packages. We prioritize the well-being and security of our customers and cannot compromise on these measures. We appreciate your understanding and encourage you to review our product descriptions and specifications carefully before making a purchase. If you have any questions or concerns regarding our products, our customer support team is available to assist you and provide further information.
Please note that if you request your package to be delivered without a tracking number, we are unable to inspect the package after it has been sent. As a result, we do not offer reshipment in such cases. Additionally, it is important to provide accurate and complete address information during the ordering process. Our company cannot be held liable for any issues that may arise due to clients providing incomplete or inaccurate address details. We appreciate your attention to these considerations and strive to provide the best service possible at Roid Ocean.
